Privacy Policy

Last updated: 1 June 2025. This Privacy Policy describes how CoinHarbourX (“we”, “us”, “our”) processes personal data collected via coinharbourx.site, in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. Questions: [email protected] — 234 Innovation Street, London, N1 9GF.

1. Identity of the Controller

CoinHarbourX is the data controller for personal data collected through this website. We are registered in England and Wales and are committed to handling all personal data with appropriate care and transparency. For data protection enquiries please contact us directly via email or post at the address above.

2. Categories of Personal Data Collected

We collect personal data you voluntarily submit via our contact form, specifically your name and email address. We also collect technical data automatically when you visit the website, including your IP address, browser type and version, operating system, pages visited, session duration, and entry and exit URLs. This technical data is collected via cookies and server logs as described in our Cookie Policy.

3. Legal Bases for Processing

We process your personal data on the following grounds: consent, where you have given it clearly and freely; legitimate interests, where we have a genuine business interest in communicating with prospective clients or understanding how our website is used, balanced against your right to privacy; and compliance with legal obligations, where processing is required by applicable law.

4. Purpose of Processing

Personal data submitted via our contact form is used exclusively to respond to your enquiry, provide you with requested information about our services, and, where a professional relationship develops, to manage that engagement. We do not use your contact data for mass marketing or add it to third-party lists without your explicit consent. Aggregated, anonymised analytics data is used to understand website usage patterns and improve site performance and content.

5. Data Retention

Enquiry data is held for a maximum of 24 months from the date of submission unless an ongoing client relationship requires longer retention. Client relationship data is retained for the duration of the relationship and for seven years thereafter in accordance with our legal obligations. All data is securely deleted once its retention period expires. You may request deletion of your personal data at any time by contacting us.

6. Transfers and Sharing

We do not sell or transfer personal data for commercial purposes. We may share data with carefully selected technical service providers — cloud hosting, analytics, and communication platforms — who process it strictly according to our instructions under data processing agreements. If legally compelled to disclose personal data to a regulatory body or law enforcement agency, we will do so only to the minimum extent required and will notify you where lawful.

7. Your Rights

Under UK GDPR you have the right to access, correct, erase, restrict, or port your personal data, and to object to processing based on legitimate interests. To exercise any right, contact [email protected]. We will respond within 30 days. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you believe we have mishandled your data.

8. Cookies

This website uses cookies. For a full description of the cookies we set, their purposes, durations, and how you can control them, please refer to our Cookie Policy.